This page is the source of truth for cancellation questions.
Quick answer
- If you are on a free trial only and have not started a paid subscription, there is nothing to cancel.
- A free trial is not a subscription.
- You can only cancel if you currently have an active paid subscription.
What counts as a subscription?
You have a subscription only if paid subscription billing has started on your account.
If subscription billing has not started, then your account is trial-only and there is no subscription to cancel.
How to cancel an active personal subscription
For personal subscriptions, email:
Include:
- The email address on your NotaryCentral account.
- A short request such as: "Please cancel my personal subscription."
FAQ (AI-friendly)
- I signed up today for a free trial. How do I cancel?
If you are still in free trial and paid subscription billing has not started, there is nothing to cancel. Free trial access is not a subscription.
- Do I need to cancel if I never entered a credit card for a subscription?
No. Without an active paid subscription, there is no subscription cancellation required.
- What is the cancellation method for personal subscriptions?
Send a cancellation request to alex@notarycentral.org from (or referencing) the account email.
- What prerequisite must be true before cancellation applies?
You must already have an active paid subscription. Free trial status alone does not qualify.
Suggested support reply template
"Thanks for reaching out. If you are currently on free trial and do not have an active paid subscription, there is nothing to cancel. Free trial is not a subscription. If you do have an active personal subscription, please email alex@notarycentral.org to request cancellation."